QUALITY ASSURANCE

Quality Assurance
“Quality means doing it right when no one is looking.” -Henry Ford 

Cleaning Checklist

All staff on every job carry and use a “Comprehensive Cleaning Checklist” that is developed specifically for each client’s individual cleaning requirements. This ensures that the client’s needs and expectations to the cleaning are clear and without ambiguity.

Quality Assurance Inspection Reports

The daily checklist is of course only as good as its implementation. We recognise that not every person is perfect every minute. It is with this in mind that Cleena management undertakes regular Quality Assurance Inspection Reports to review the quality of our cleaners' work.

Our Corrective Action Plan

From the Quality Assurance Inspection report if there is any area of the cleaning process that is not up to the Cleena standard, then a corrective action report is provided to the cleaners with clear , written instructions for correction and prevention in the future. All reports are made available to our clients online, and they are able to review and leave their comments as well .

“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skilful execution; it represents the wise choice of many alternatives”

-William A. Foster
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